bingoph Privacy Policy

1 Introduction

bingoph ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use our online gaming platform at bingoph.app (the "Platform"). This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the rights you have regarding your data.

This policy applies to all users of the bingoph Platform, including registered players, visitors, and any other individuals whose personal data we process in connection with our services. It covers data collected through our website, mobile applications, customer support channels, and any other touchpoints associated with bingoph.

bingoph operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We take our obligations as a personal information controller seriously and are committed to handling your data responsibly and transparently.

By registering for a bingoph account, accessing our Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

2 Information We Collect

bingoph collects personal information that is necessary to provide our gaming services, comply with legal obligations, and improve your experience on the Platform. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, and residential address (including city, province, and ZIP code).
• Contact Information: Email address and mobile number registered with Philippine carriers.
• Identity Verification Documents: Government-issued ID (such as Philippine passport, SSS ID, PhilHealth ID, Voter's ID, or driver's license), selfie photos, and proof of address documents required for KYC (Know Your Customer) compliance.
• Financial Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other Philippine banks), and transaction history.
• Account Preferences: Responsible gaming settings, deposit limits, session limits, and communication preferences.
• Support Communications: Messages, emails, and chat transcripts exchanged with our customer support team.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform.
• Technical Data: IP address, geolocation data (to verify you are accessing from the Philippines), time zone, and connection type.
• Gaming Activity: Bet history, game results, bonus usage, and transaction logs.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 6.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation and fraud screening data from GCash, PayMaya, and banking partners.
• Identity Verification Services: Results from third-party KYC and age verification providers.
• Fraud Prevention Services: Risk scores and flagging data from anti-fraud and anti-money laundering (AML) service providers.

3 How We Use Your Personal Data

bingoph uses the personal information we collect for the following purposes:

bingoph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bingoph processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and bingoph — specifically, to provide you with access to our gaming services, process transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, AML obligations, and gaming regulations applicable in the Philippines.
• Legitimate Interests: Processing is necessary for bingoph's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Disclosure

bingoph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Service Providers and Partners

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These parties are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Law Enforcement Authorities

bingoph may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. This includes disclosures to PAGCOR and the Anti-Money Laundering Council (AMLC) as required under Philippine gaming and financial regulations.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bingoph's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

5.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent to such sharing.

6 Cookies and Tracking Technologies

bingoph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. Here is an overview of the types of cookies we use:

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Platform and your ability to access certain features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

bingoph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by Philippine gaming and AML regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AMLC requirements.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, as required by law.
• Support Communications: Retained for up to 3 years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.
• Cookie Data: Retained in accordance with the cookie durations described in Section 6.

When personal data is no longer required, bingoph will securely delete or anonymize it in accordance with our data disposal procedures.

8 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingoph:

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 13. We will respond to your request within 15 business days. Please note that certain rights may be subject to limitations where processing is required for legal compliance or other legitimate purposes.

9 Data Security

bingoph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their job functions.
• Two-Factor Authentication: bingoph supports two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response: We maintain a data breach response plan and will notify affected users and the National Privacy Commission within the timeframes required by law in the event of a data breach.
• Staff Training: All bingoph employees who handle personal data receive regular training on data protection and privacy best practices.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your bingoph account and to enable two-factor authentication.

10 Children's Privacy

bingoph's services are strictly intended for adults aged 21 years and older, in accordance with Philippine law governing online gaming and gambling activities. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with underage accounts will be forfeited.

If you are a parent or guardian and believe that your child has registered for a bingoph account, please contact our support team immediately so we can investigate and take appropriate action.

11 Third-Party Services and Links

The bingoph Platform may integrate with or reference third-party services, including payment gateways such as GCash and PayMaya, and identity verification providers. These third parties operate under their own privacy policies, which we encourage you to review.

bingoph is not responsible for the privacy practices or content of third-party services. When you interact with a third-party service through our Platform — for example, when completing a GCash payment — your data is subject to that third party's privacy policy in addition to ours.

We carefully vet all third-party service providers and require them to implement appropriate data protection measures. However, we cannot guarantee the security or privacy practices of external services beyond our direct control.

12 Updates to This Privacy Policy

bingoph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by posting the updated policy on the Platform and updating the "Last Updated" date at the top of this document.

For significant changes that materially affect your rights or how we process your personal data, we will provide more prominent notice, such as an in-app notification or email to your registered address. Your continued use of the bingoph Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how bingoph protects your personal information. If you disagree with any changes to this policy, you must stop using the Platform and may request account closure by contacting our support team.

13 Contact Us and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bingoph handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the bingoph Platform

We will acknowledge your request within 3 business days and aim to resolve all privacy-related inquiries within 15 business days. For complex requests, we may require additional time and will keep you informed of our progress.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and can be reached through their official channels.